Privacy Policy

render-zone.com – Operated by NEWMU LIMITED

Controller: NEWMU LIMITED (Company No. 14895264)
Registered office: 5 Topham St, London, United Kingdom, EC1R 5HH
Contact email: info@render-zone.com
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit render-zone.com (the “Site”) or purchase our digital content and platform credits/tokens (the “Services”).
Applicable law: UK GDPR and the Data Protection Act 2018.

1) Personal data we collect

We collect the following categories of personal data, depending on how you interact with the Site and Services:

  • Account & Identity Data: name, email address, billing country, and (if provided) company name.
  • Order & Transaction Data: products purchased, price/currency, time of purchase, limited payment metadata from our payment provider (we do not store full card details).
  • Device & Usage Data: IP address, device identifiers, browser type/version, pages viewed, time zone, session logs, and interaction events collected via cookies and similar technologies.
  • Support & Communications: messages you send to us (e.g., email requests, order issues), time stamps, and our responses.
  • UGC & Prompts: if you upload prompts, images, or other content, we process that content to provide the Services. Please avoid including unnecessary personal data in UGC.

2) Sources of personal data

  • Directly from you when you create an account, place an order, or contact support.
  • Automatically from your device and browser via cookies or similar technologies when you use the Site.
  • From third parties involved in your purchase (e.g., payment processors) where necessary to complete your transaction.

3) Purposes and lawful bases for processing

We process personal data for the purposes and under the lawful bases below:

  • Provide and operate the Services; manage orders, provisioning of digital downloads, and crediting tokens – Lawful basis: performance of a contract.
  • Customer support, troubleshooting, and service notices – Lawful basis: performance of a contract and/or legitimate interests in operating our business.
  • Improve the Site, analytics, and product development – Lawful basis: legitimate interests in understanding and improving our Services (you can opt out of non-essential cookies; see Cookie Policy).
  • Marketing communications (where applicable) – Lawful basis: consent. You can withdraw consent at any time using unsubscribe links or by emailing us.
  • Legal, tax, and accounting obligations – Lawful basis: compliance with our legal obligations.

4) Cookies and similar technologies

We use cookies and similar technologies for functionality, analytics, and (where consented) marketing. For details (including cookie names, purposes, and retention) and to manage your preferences at any time, please refer to our Cookie Policy.

5) Disclosures and international transfers

  • Service Providers (processors): hosting, content delivery, analytics, email/SMS delivery, customer support tools, and payment processing providers acting on our instructions.
  • Business Transfers: if we undergo a merger, acquisition, or asset sale, personal data may transfer to a successor entity subject to this Policy.
  • Legal & Safety: where required by applicable law or to protect our rights and users.

Your personal data may be processed in the UK, EEA, and other countries (including the US). Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), EU/UK Standard Contractual Clauses, and/or adequacy decisions, as applicable.

6) Retention

We retain personal data only for as long as necessary for the purposes set out in this Policy:

  • Account and Order Records: typically up to 6 years after your last transaction for tax and accounting purposes.
  • Support Communications: typically up to 2 years after resolution, unless needed longer for dispute handling.
  • Marketing Preferences and Suppression Lists: retained for as long as you remain opted in, or indefinitely on suppression lists to honour opt-outs.
  • Cookies/Analytics Data: as set out in the Cookie Policy.

7) Security

We implement appropriate technical and organisational measures to safeguard personal data. However, no system is completely secure; transmission and storage of data carry inherent risks.

8) Your rights

Under UK GDPR, you may have the following rights, subject to conditions and exemptions:

  • Access – request a copy of your personal data we hold about you.
  • Rectification – request correction of inaccurate or incomplete data.
  • Erasure – request deletion of your personal data where there is no good reason for us to continue processing it.
  • Restriction – request restriction of processing in certain circumstances.
  • Portability – receive your data in a structured, commonly used format and/or request we transmit it to another controller where technically feasible.
  • Object – object to processing based on our legitimate interests, including profiling for analytics/marketing; we will comply unless we have compelling legitimate grounds.
  • Withdraw Consent – withdraw consent at any time for processing based on consent (e.g., marketing or non-essential cookies).

To exercise rights, email us at info@render-zone.com. We may ask for information to verify your identity.

9) Children

The Services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

10) Payment processing

Payments are handled by third-party payment providers. We receive confirmation of payment status and limited payment metadata. We do not store full card numbers on our systems.

11) Automated decisions

We do not carry out solely automated decision-making that produces legal or similarly significant effects about you.

12) How to contact us and complaints

Questions, requests, or complaints can be sent to info@render-zone.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: +44 303 123 1113 | Web: https://ico.org.uk/

13) Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version with a new effective date on the Site.

Effective date

25 September 2025

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